Terms & Conditions
1. Scope
These terms apply specifically to purchases made through shop.bewellasheville.com — the Be Well Asheville commercial marketplace, including Get Listed guide placements and advertising products. They supplement, and do not replace, bewellasheville.com’s general Terms & Conditions and Privacy Policy, which continue to govern your general use of Be Well Asheville’s sites and any content you submit. By purchasing a Get Listed placement, you agree to both the terms below and those general terms.
2. What you’re purchasing
A Get Listed purchase is for a specific package (Basic, Premium, or Sponsor) in a specific guide — the one you selected at checkout. It does not transfer to a different guide or package after purchase.
3. Billing & renewal
- Get Listed packages are sold as annual subscriptions, billed once per year.
- Subscriptions renew automatically each year unless canceled prior to the renewal date.
- Canceling stops future renewal — it does not end or refund the period you’ve already paid for. Your placement remains active through the end of that paid period.
- Rates are subject to change for future terms; your current rate is locked for as long as your subscription remains active and payments are current.
- Payments are non-refundable.
- 20% of your subscription cost goes toward promoting the guide as a whole, driving traffic to you and the other businesses featured in it.
4. Completing your listing
Purchasing a package reserves your placement — it does not, by itself, produce or publish your listing. After purchase, you must complete the intake form for your package (linked on your confirmation page and in your confirmation email) with the business details, photos, and copy required for your tier. Your listing cannot be produced or published until that information is received.
All submissions are subject to review and approval prior to publication, consistent with the general Terms linked above. For existing guides, please allow 5–7 business days after all materials are received. For new or upcoming guides, production may take up to 30 days from purchase.
5. Availability
Each guide has a limited number of Basic, Premium, and Sponsor spots. Availability shown at checkout is live, but capacity can change between when you view a guide and when you complete checkout if another purchase completes first.
6. Content standards
Content you submit for your listing is subject to the same User Content standards described in bewellasheville.com’s Terms & Conditions — accurate, non-infringing, and not defamatory, deceptive, or otherwise prohibited there.
⚠ Needs your review — not yet approved language
The following are genuine gaps, not filled in with invented policy. Confirm or provide the real answer before this page is relied on for a live purchase:
- How does a customer actually cancel? There is no self-service “manage my subscription” portal built yet. Do you want them to email a specific address (e.g. info@bewellasheville.com), and if so, what’s the actual turnaround/process?
- Refund exceptions. “Payments are non-refundable” is the approved language from the prior Get Listed build — confirm there are no exceptions (e.g. a short buyer’s-remorse window) before this goes live.
- Governing law / dispute resolution specific to marketplace purchases — the general site Terms may address this elsewhere; confirm it applies here too, or provide the specific clause.
Contact
Questions about these terms: info@bewellasheville.com.